Novo Shoes promo code FAQs
Why is my Novo Shoes promo code not reducing the price?
The total stays unchanged when your cart does not meet the campaign’s conditions. Check the relevant Promotion T&Cs for eligible styles, minimum spending requirements and exclusions. Some campaigns exclude gift cards and shipping or only cover selected styles.
If your cart appears eligible, contact customer service and select The promotion or discount code is not working on the enquiry form.
Can I use a Novo Shoes code on sale items?
It depends on the code. Each public campaign has its own Promotion T&Cs, so a sale price does not automatically confirm or rule out another reduction.
Standard Novo Rewards vouchers work on sale items when the eligible total is at least NZD $90. Miss You Vouchers work on sale items when the eligible total is at least NZD $70. Shipping charges and gift card purchases do not count towards these thresholds.
Why does my Novo Rewards voucher say my order does not qualify?
Your eligible total must still meet the voucher threshold after Novo applies any website promotion. Standard Novo Rewards, welcome and birthday vouchers require at least NZD $90. A Miss You Voucher requires at least NZD $70. Shipping and gift card purchases do not count towards these thresholds.
For example, if eligible shoes cost $100 and a website offer takes 15% off first, the revised total is $85. That is below the NZD $90 Rewards threshold, so the voucher does not apply and you pay $85 before delivery.
Pro tip: Add another eligible item only if you genuinely want it, because Novo measures the voucher threshold after the website offer changes your total.
Can I stack Novo Shoes promo codes and Rewards vouchers?
Sometimes. Novo lets you use multiple standard Novo Rewards vouchers in one transaction and applies them after any website promotion.
The welcome reward can accompany another Novo offer, but it cannot be used with the birthday voucher. Individual campaigns may also prohibit combining offers, so check that campaign’s Promotion T&Cs.
Why is my Novo Rewards voucher not showing or working online?
Sign in to the Novo Rewards account that received the voucher or enter the same email address at checkout that you used when joining.
Available vouchers appear under Account, then Loyalty Program. A newly earned voucher can take 24 to 48 hours to appear after your last purchase. For a first login, activate the account through Novo’s email and check your junk folder if the message is missing.
What discounts can I get by joining Novo Rewards?
Joining Novo Rewards is free. Members can receive:
- A $10 welcome voucher with a minimum NZD $90 spend. It lasts 60 days and can accompany another offer except the birthday voucher.
- A $20 birthday voucher with a minimum NZD $90 spend. Add your complete birth date at least four weeks before your birthday. Novo issues the voucher 14 days before your birthday, and it lasts 45 days.
- A $10 voucher for every 100 points accumulated.
Can Novo add a discount after I place my order?
Possibly. Contact Novo’s customer service team as soon as you notice the problem, explain which code you tried to use and provide your order details. Novo may issue a partial refund for the difference, but the adjustment is not automatic.
Do not place a second order solely to retry the code while waiting for a response.
Where can I find Novo Shoes promo codes?
Check DontPayFull’s verified Novo Shoes codes, then Novo’s website banners, product pages and Promotion T&Cs for current public campaigns. Novo Rewards members can also find individual vouchers in their online account and receive member offers by email or SMS.
Review the conditions for the offer because eligible styles, combination rules and spending requirements can vary between campaigns.
What happens to my discount if I return part of a Novo Shoes order?
For a multi-item offer such as “2nd Item Half Price,” Novo restores the item you keep to its full price and reduces your refund accordingly.
For example, if two $80 items cost $120 after Novo halves the second item, returning one restores the kept item to $80. Novo refunds $40, leaving the final cost of the kept item at $80.
For a return involving a Novo Rewards voucher, Novo calculates the refund from the amount actually paid and forfeits the used voucher.
Pro tip: After a Rewards return, ask customer service whether the relevant points can count towards your next voucher because store teams cannot reinstate them during the return.